To raise an exchange request, please follow the instructions below:
Step 1: Mention your order ID and send a photograph of the package to giffyenterprises@gmail.com
Step 2: We will send someone to pick up the product from you at no cost to you.

Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you so that we can coordinate with our delivery partners on your product.
Once we receive your product at the Store and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.

Note: That in case the product for exchange is unavailable, we will offer you store credit and keep you posted on when the item is back in stock.
Our Retail and Customer Delight representatives are extremely qualified to support you in picking the right size for your pet, so please do reach out to them for a size recommendation before you make your purchase.
Note: That while the first exchange is free of cost, consequent exchanges may be at a cost borne by the customer.